Admin Officer | Emirates Dnata | Dubai
Name of the Post: Admin Officer
Department: Medical Services
Posted Date: 6th May 2018
Closing Date: 6th Jun 2018
Responsibilities:
- Establish and prioritise department policies, processes and procedures into discrete tasks with clear accountabilities.
- Ensure delivery of department and corporate requirements in liaison with internal and related functions
- Provide effective handson supervision and day to day management of an Admin Team. Responsible for their performance management, providing timely feedback and coaching when required.
- Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks.
- Responsible for resolution of operational issues, establishing root cause and implementing action to resolve.
- Identify and deliver improved working methods/practices.
- Ensuring the quality of the content of information appears in the internal systems and timely updates.
- Continuously review working practices to enhance productivity, role enrichment and the delivery of services to the departments requirements.
- Manage the efficient maintenance of personnel systems and records for all staff within the Department.
- Analyse the data against predetermined limits/benchmarks and Company regulation.
- Work closely with internal and partner departments to ensure effective use of resources.
Qualification and Experience:
General administration : 5+ Years
12 Years schooling or equivalent
Experience in managing mid sized customer focused teams
Previous experience in front facing administration roles in a healthcare setting is essential coupled with customer service experience. Experience in a private healthcare setting is desirable.
Thorough understanding of the Emirates group policies, processes and practices Proven ability to coach and motivate staff Advanced Microsoft Office skills such as analyzing information in excel, writing formula and automating routine tasks.
Salary:
Offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE.